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Terms and Conditions
All prices are shown in GBP (Pounds Sterling). All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. No contract exists between you and Special Baby until we accept the order by taking payment for the goods. We maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to them being handmade products, and differences in computer screens.
Value Added Tax at the current rate of 17.5% (VAT) is included in the price of all items and shipping. We do not currently ship outside of the UK and therefore all sales are liable to pay this tax.
The payment methods we accept are credit and UK debit cards (Mastercard, Visa, Maestro, Visa Delta, Solo & Visa Electron), cheque or postal order (please make payable to shop24-7.co.uk), and Paypal. Payment must clear before we will despatch your goods. Should you choose to pay by cheque, please be aware that your order will be delayed whilst the funds clear into our bank account.
Delivery arrangements
You will have the choice when proceeding through checkout to have your order shipped via Royal Mail or Courier. Orders sent through Royal Mail will be shipped first class providing the weight is less than 1kg, or Royal Mail Standard Parcels if the weight is more than 1kg but less than 2kg. For orders weighing more than this it becomes more practical and economical for us to shipped via our courier Interlink Express. Should we use this method to send your goods, we will call you to arrange a convenient delivery date and shipping address as the consignment will need to be signed for.
If you require your order to be delivered the Next Working Day it will automatically be sent via courier, and we need to have your order processed and payment cleared by 11am on the day of despatch. Orders placed after this time will be sent the next working day. Your order will be delivered via our courier, Interlink Express, to the shipping address given. Please ensure someone will be available to accept and sign for the parcel/s. If no-one is available to sign for and take delivery of the shipment at this address and on these days a card will be left by the courier for you to contact the depot directly and make alternate arrangements. Please note that Next Working Day deliveries are not available to remote and offshore locations.
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of the goods being returned to our warehouse. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold and you are responsible for the cost of returning goods to us. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. We will only refund for the products and not the shipping to you or their return.
Should you have a complaint with the service or product we provide please contact Customer Services by e-mail: customerservice@specialbaby.co.uk
We aim to:
Acknowledge complaints within 5 working days
Advise you how long it will take to resolve the complaint
Keep you informed throughout the process
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the Special Baby website are the property of Special Baby. ALL RIGHTS RESERVED.
Registration is not required to use our website although you may wish to do so in order to simplify future purchases and avoid retyping your details.
The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.
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